Customer Service Representative job postings: what employers ask for (2026)
This page reads every active posting whose normalized title is Customer Service Representative across the ten boards JobsPipe collects and reports what those employers ask for: the seniority they target, whether the role is remote, whether pay is disclosed, the skills named in the text, and the industries, countries and company sizes behind the postings.
2.6% of these postings are marked remote, 18.5% state a salary or range, the most common seniority label is entry level at 25.7%. Postings with no seniority label are counted in the denominator, so the seniority shares do not sum to one.
Who the postings are aimed at
Seniority is read from the posting’s own label where one exists. Postings without a label stay in the denominator, so these shares describe how often each level is stated, not the full mix.
- Entry level25.7%
- Mid level4.5%
- Senior1.3%
Skills named in the text
Each posting counts once per skill its text names, so the shares overlap. The API filter skills_or returns the postings behind any bar.
- customer-support88.9%
- communication49.4%
- quality-assurance17.3%
- teamwork16.5%
- spring14.9%
- attention-to-detail13.2%
- tdd13.1%
- compliance11.5%
- adaptability8.6%
- excel7.6%
- crm5.5%
- leadership4.6%
Functions employers are hiring for
- Customer Support70.9%
- General Business16.5%
- Other8.6%
- Customer Service1.1%
- Retail0.6%
- Sales<0.5%
- Sales and Business Development<0.5%
- Management and Manufacturing<0.5%
Industries behind the postings
Industry is the employer’s ISIC division where it is known. The filter isic_division_or reproduces each row.
- Food service43.6%
- Retail trade2.8%
- Financial services2.1%
- Employment and staffing1.8%
- Healthcare1.2%
- Motor vehicle trade0.9%
- Wholesale trade0.9%
- Software and IT services0.9%
Where the postings are
- United States76.0%
- Germany3.6%
- Canada3.5%
- Netherlands3.2%
- Brazil2.4%
- Philippines1.4%
- Mexico1.3%
- India1.1%
Company size
Employee count comes from the employer record where it is known; postings from companies without a known size are excluded from this cut.
- 1-50 employees2.1%
- 51-200 employees1.6%
- 201-1000 employees2.3%
- 1000+ employees29.6%
Employment type
- Full-time87.8%
- Part-time6.0%
- Internship<0.5%
- Contract<0.5%
FAQ
What share of customer service representative job postings are remote?+
2.6% of the active postings on this page carry a remote flag. The flag is read from the posting itself, so hybrid roles that never say remote are counted as on-site. Filter the API with remote set to true and the same scope to reproduce the figure.
How many customer service representative postings disclose salary?+
18.5% state a salary or a range in the posting text or structured fields. Disclosure varies more by board and by jurisdiction than by role, so compare the figure with the board-level shares on the sources pages before reading it as a market signal.
Which skills appear most in customer service representative postings?+
The most named skills are customer-support (88.9%), communication (49.4%), quality-assurance (17.3%), teamwork (16.5%), spring (14.9%). Skills are extracted from the posting text against a curated lexicon, and a posting counts once per skill it names, so the shares overlap.
Which industries hire the most customer service representative roles?+
By ISIC division, the largest shares are Food service (43.6%), Retail trade (2.8%), Financial services (2.1%). Industry is resolved from the employer's classification where known, and postings without a classification are excluded from this cut.
Which functions are employers in Customer Service Representative hiring for?+
The largest functions by share of postings are Customer Support (70.9%), General Business (16.5%), Other (8.6%), Customer Service (1.1%). Function is assigned from the normalized title and the posting text.
Where do these numbers come from?+
From JobsPipe's live index of postings on the ten boards it collects, deduplicated by posting id and counted on 2026-09-09. Only shares are published; the underlying counts stay private. Every figure can be reproduced against the JobsPipe API with the filters shown on this page.
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